Should Government intervention such as movement restrictions, (lockdown) or banned gatherings of people (social distancing), mean that businesses are temporarily shut down and you are forced to cancel your event.

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In this case our normal refund policies will apply as outlined in our standard Terms & Conditions.  If this is for a wedding cake you should contact your wedding insurance providers in this instance.

 

However, given the unprecedented circumstances, we have taken the decision that if you choose to postpone and reschedule your event, we will, where availability allows, simply transfer your order along with the deposit and any other monies already paid to the new date, and continue on from there.  This applies to all events, ie. weddings or any other celebration for which you have ordered a cake from us.  Where reasonably possible, any rescheduled date should fall within 12 months of the original cancelled date.  We hope this will create the least possible impact on weddings and events we already have booked in further down the line, and enable us to fit in everyone who chooses this option.  All costs would remain the same unless you have to reschedule more than 12 months into the future in which case we reserve the right to reassess and update your original quoted total amount.  If you are unable to reschedule to a suitable date, or we are unable to accommodate your rescheduled date, or you are unhappy with your new quote (where applicable), then again, our normal refund policies will apply.